Terms and Conditions

Applicability

These General Terms and Conditions ("Terms", "House Rules") apply to contracts for the rental of villas ("Villa") for accommodation and all related services provided to the Guest by MARIM d.o.o., Stara Baška 237A, 51521 Stara Baška, Croatia, OIB: 25795775874 ("MARIM", "we", "us") and MANATIS d.o.o., Bočina 17, 51516 Vrbnik, Croatia, OIB: 47532835233 ("MANATIS"). MARIM's and MANATIS's services are provided exclusively on the basis of these Terms.

Deviations from these conditions are only effective if expressly confirmed by us in writing.

1 · Booking and Confirmation

If we can offer you the villa for the requested period, we will send written confirmation and an invoice by email. The booking is final upon receipt of the booking confirmation and after the deposit has been paid (see Section 2).

2 · Terms of Payment

A deposit of 20% of the total rental amount is due within 2 days of receiving the booking documents. Your booking is confirmed once the deposit is received. The remaining balance is due 30 days before the arrival date. If payment deadlines are not met, MARIM may withdraw from the contract. Non-payment is considered withdrawal and entitles MARIM to re-let the villa.

3 · Security Deposit

A security deposit of €1,000 is due at the start of the rental period. This deposit will be returned after key handover at the end of the rental period. Any additional costs, breakages, or damage to furnishings, inventory, rooms, outdoor facilities, or the building caused by the guest or fellow travelers will be deducted from or charged in addition to the deposit.

4 · Arrival and Departure

• Check-in: from 16:30 on the day of arrival
• Check-out: by 10:00 on the day of departure
• Late arrival surcharge: €100 if arrival is after 22:00

Guest arrival and check-in instructions are provided 14 days before arrival by phone, email, or our guest portal.

Claims for damages cannot be asserted if, exceptionally, the villa cannot be occupied at exactly 16:30. Guest arrival and departure is at the guest's own responsibility.

Late departure must be agreed in advance. Unagreed late departure will be charged. If the guest does not appear by midnight on the arrival day, the contract is considered terminated after 48 hours without notification to MARIM. MARIM may then freely re-let the villa.

On the day of departure: personal items must be removed, household waste disposed of in the bins provided, and crockery stored clean in the kitchen cupboards.

5 · The Villas

The villas are handed over in a neat and clean condition with a complete inventory. If you notice any defects during your stay, please inform MARIM immediately. The guest is liable for damage caused to the rented property or inventory (e.g. broken items, damage to floors or furniture), including the cost of lost keys.

Inventory is to be treated with care and must remain in the villa. Moving furnishings is not permitted. The guest is also liable for the conduct of fellow travelers. Damage caused by force majeure is excluded.

In the event of use of the villa in violation of the contract (subletting, overcrowding, disruption of quiet hours, etc.), the contract may be terminated without notice and the guest must vacate the villa. Rent already paid will not be refunded.

6 · Pets

The accommodation of pets of any kind is strictly prohibited. If animals are accommodated without prior written consent, a cleaning fee of up to €1,000 may be charged.

7 · Stay and Guest Numbers

The villa may only be used by the persons named in the booking. The maximum guest numbers specified for each villa must not be exceeded. If the villa is used by more people than agreed, a fee of €25 per additional person per night will be charged. MARIM also has the right to terminate the contract without notice in such cases.

Subletting or letting to third parties is not permitted. The guest agrees to these Terms and House Rules at the time of payment.

8 · Cancellation by Guest

All cancellations must be made in writing. The following cancellation fees apply:

Notice given before arrival	Cancellation fee
More than 60 days	0% of agreed price
31–60 days	20% of agreed price
30 days or fewer, or no-show	100% of agreed price

We strongly recommend taking out travel cancellation insurance to protect against unforeseen circumstances.

9 · Cancellation by Landlord

In the event of cancellation by MARIM due to force majeure or other unforeseeable circumstances beyond our control (such as an accident involving the host, or serious storm damage), liability is limited to reimbursement of costs already paid by the guest. The guest is not entitled to compensation for travel or other costs. MARIM may withdraw after the start of the rental period without observing a deadline in such circumstances.

10 · Landlord Liability

MARIM is liable within the scope of the duty of care for the proper provision of the rental property. Liability is excluded for failures or disruptions in the water or power supply, unforeseeable or unavoidable circumstances (e.g. official orders, construction sites, natural or local events), and force majeure. MARIM is not liable for personal belongings in the event of theft or fire.

MARIM is not responsible if the villa cannot be used due to inadequate travel or personal documents. MARIM is unable to provide medical or emergency services and is not responsible for risks, incidents, or consequences arising during a stay that are related to health or physical condition.

MARIM is not responsible for the conditions or requirements of third parties offering services beyond accommodation during the stay.

11 · House Rules

(1) Quiet hours: 22:00–06:00. Audio devices must be set to room volume.

(2) When leaving the villa, all windows and sliding doors must be kept closed.

(3) No smoking inside the villas. Smoking is permitted only on balconies and terraces. Violations may result in a cleaning fee of up to €1,000.

(4) Use of all facilities — pool, whirlpool, sauna, gym, outdoor areas — is at the guest's own risk. Parents are responsible for their children at all times.

(5) Installation of decorations or similar materials is not permitted inside the villa. The guest is solely liable for any damage caused by decoration installation.

(6) MARIM has the right of access to the villa at all times, especially in the event of imminent danger. We will give advance notice wherever reasonable circumstances allow.

12 · Tourist Tax

The Croatian sojourn tax (tourist tax) for all guests is included in the villa rental price as quoted. No additional tourist tax is charged separately at check-in or checkout.

13 · Final Provisions

The guest agrees that personal data related to travelers will be stored, amended, and/or deleted as required for the fulfilment of the rental contract. All personal data is treated confidentially and in accordance with our Privacy Notice.

Photos and text on the website serve as a realistic description. MARIM reserves the right to make equivalent substitutions to furnishings or equipment where necessary.

Should any provision of these Terms be or become invalid, this does not affect the validity of the remaining conditions. The invalid provision shall be replaced by one that comes as close as possible to the intent of the original. The Commercial Court of Rijeka has jurisdiction for any disputes arising from the contractual relationship.

Stara Baška, March 2026

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